Riji K optimizes the customer lifecycle by standardizing operational activities, and leading customer experience operations for Kinara Capital. Among other responsibilities, she manages a multi-lingual in-house customer service team to provide information, support, onboarding, and account management for our customers.
She holds over 15 years of experience in the banking and financial sector handling Credit Underwriting and Business Operations. She previously worked with Cholamandalam Investments and Finance company for over a decade.
Riji is an IIM Kozhikode alumni having completed Advanced Strategic Management Programme with academic distinction. She is a Post Graduate in Business Administration, specializing in Finance & Marketing, from Jansons School of Business, Coimbatore. She completed her undergraduate studies as a 2nd Rank Holder from Bharathiar University, Coimbatore. Riji is certified by the Insurance Institute of India (IRDA) and is a Harvard-certified professional in Management Studies.
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