VP, BUSINESS OPERATIONS & CUSTOMER SUPPORT
Riji K optimizes the customer lifecycle by standardizing operational activities, and leading customer experience operations for Kinara Capital. Among other responsibilities, she manages a multi-lingual in-house customer service team to provide information, support, onboarding and account management for our customers.
Riji has over 13 years of experience in the banking and financial sector handling Credit Underwriting and Business Operations. She previously worked with Cholamandalam Investments and Finance company for over a decade.
Riji is a Post Graduate in Business Administration, specialised in Finance & Marketing, from Jansons School of Business, Coimbatore. She completed her undergraduate studies with an academic distinction from Bharathiar University, Coimbatore. Riji is certified by the Insurance Institute of India (IRDA) and is a Harvard certified professional in Management Studies.