Software Developer (Zoho)

Job Responsibilities:

Requirements and Solutions

• Deliver technology solutions that are critical to the day-to-day operations and continued growth of the business

• Participate in requirements gathering sessions with business users

• Document requirements for new features, data capture, process functions, reports, and training

Functional and System Knowledge

• CRM customization and assisting CRM Implementation / Project Managers deliver functionality required by the operations team.

• Scripting/Configuring in Zoho CRM / Creator / Desk and other Zoho apps.

• Writing custom functions/ basic integrations/testing and implementing extensions custom functions for ZOHO CRM, Creator, and other Zoho Apps.

• Configuring APIs integration with various systems and Zoho platforms

• Testing, creation of screens, functionality, and UI in Zoho Creator.

• Liaising with Our internal team, Zoho's Technical team, and other external contractors/developers

Business Analysis

• Translate business requirements / problem statements into system changes

• Analyze impact of changes to previously implemented releases

• Understand system integrations and dependencies

• Analyze impact of changes on systems and integrations

• Process mapping and workflow creation

• Assist in enforcement of project deadlines and schedules

• Develop comprehensive testing structures and test plans

• Manage communication across all stakeholder groups

• Be involved and engaged through software development life cycle and own requirement management end to end from initiation through implementation

Project Coordination

• Take responsibility for the full life cycle of the project: designing, development, testing, deployment, and maintenance

• Coordinating with other teams and Vendor team for the smooth implementation of the project

• Keeping track of Project status and sharing report against the proposed project timeline and actual status.

• Maintaining the status tracker for all the implementation and deliveries

• Verifying the completed implementation and preparing report for the same

Qualifications:

• Bachelor’s degree in technology, or related field preferable

• 3+ years of experience working as a Zoho platform developer

• Experience with the Software Development Life Cycle

• Proficiency in document and report writing

Other Requirements:

• Keen interest in learning technology

• A great team player and should be able to work across multiple groups / teams

• Should be able to work in a demanding environment

• Strong written and oral communication and interpersonal skills

• Must have a go-getter attitude

• High social responsibility & Integrity

• Compliance to policies, rules and regulations

Skills & Competencies

Technical Skills

• Good experience in Zoho platform development, Zoho CRM, Creator, Desk and other Zoho Apps

• Ability to write SQL queries and extract relevant reports

• Knowledge of web services architecture and usage of APIs

• Understanding of Robotic automation process, and work flow oriented systems

• Analytical, problem-solving, and troubleshooting skills

• Good understanding of BRD, User Stories, Mockups

• Well versed with agile development methodology

Soft Skills

• Strong verbal and written communicator, able to speak with the business experts and understand the loan management and accounting domain Well organized and consistently delivers on commitments

Competencies

• Zoho Development

• Banking and Lending functional knowledge

• API and Integrations

• RPA process knowledge

• Functional Testing / UAT

Behavioral Traits

• High social responsibility & Integrity

• Building relationships

• Belief in Teamwork & Effective leadership

• People-oriented and Goal-oriented

• Determination to succeed