Job Responsibilities:
Collection
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To collect the EMI from all 60+ DPD customers of the assigned branch
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Segregate customers basis easy to collect and critical to collect
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Critical to collect should be immediately visited and ensure they are collected within the organization time frame
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To take the 60+ bucket customers list and meet them
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Responsible to stop roll forwards, especially in 61-90 buckets to resolve the cases, control the par
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Update the collections in tab and deposit the same in Bank
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Ensures the compliance of company policies and processes
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Taking possession of the non-performing assets
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Disposal of the repossessed assets
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Ensures control potential write-off
Customer
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Feedback to be captured in the system
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Timely resolution of the issues
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Makes sure that no RBI escalation comes in his/her assigned territory
Reports & Dashboards
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Entries need to be updated in the Perdix
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Send the deposit details to MIS and Finance team and ensure BRS is done
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Apprise supervisors about progress in critical cases
Qualifications:
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Education: 10 th Pass
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Work experience: 1-3 years
Other Requirements:
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Aged below 35 years
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Should have 2 wheeler
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Valid driving license
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Knowledge and understanding of the regional language is mandatory
Skills & Competencies
Technical Skills
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Basic Excel/ MS office
Soft Skills
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Communication
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Time management
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Flexibility
Competencies
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Problem solver
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Relationship building
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Understanding impact on the business objective
Behavioral Traits
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Assertive
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Self-motivator
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Good Negotiator