Resolutions Officer

Job Responsibilities:

Collection

• To collect the EMI from all 60+ DPD customers of the assigned branch

• Segregate customers basis easy to collect and critical to collect

• Critical to collect should be immediately visited and ensure they are collected within the organization time frame

• To take the 60+ bucket customers list and meet them

• Responsible to stop roll forwards, especially in 61-90 buckets to resolve the cases, control the par

• Update the collections in tab and deposit the same in Bank

• Ensures the compliance of company policies and processes

• Taking possession of the non-performing assets

• Disposal of the repossessed assets

• Ensures control potential write-off

Customer

• Feedback to be captured in the system

• Timely resolution of the issues

• Makes sure that no RBI escalation comes in his/her assigned territory

Reports & Dashboards

• Entries need to be updated in the Perdix

• Send the deposit details to MIS and Finance team and ensure BRS is done

• Apprise supervisors about progress in critical cases

Qualifications:

• Education: 10 th Pass

• Work experience: 1-3 years

Other Requirements:

• Aged below 35 years

• Should have 2 wheeler

• Valid driving license

• Knowledge and understanding of the regional language is mandatory

Skills & Competencies

Technical Skills

• Basic Excel/ MS office

Soft Skills

• Communication

• Time management

• Flexibility

Competencies

• Problem solver

• Relationship building

• Understanding impact on the business objective

Behavioral Traits

• Assertive

• Self-motivator

• Good Negotiator