Infra Support Engineers

Job Responsibilities:

Network

• Good Hands on knowledge on the LAN,WAN concepts

• Network device configuration knowledge ex. Switches, routers

• Conceptual knowledge on Firewall configuration and rule management VPN configuration

Branch & HO Infra Maintenance

• Experience in handling Server room setup including UPS

• Hands on experience in maintaining CCTV and Biometric access setup

• Knowledge on Video conferencing systems configuration and trouble shooting.

• Laptop/user endpoint system maintenance and trouble shooting at Hardware and software level

• Proactive monitoring of Infrastructure and regular maintenance of the system

• Experience in Managing DLP and Mail security solutions

• Knowledge of malware types, malware analysis tools & procedures, and reporting malware analysis output

• Knowledge of system and application security threats and vulnerabilities

• Backup and restoration of end user devices.

Application support

• GSuite configuration knowledge

• Configuring end user system

• Antivirus/EDR policy configuration and maintenance

• End point DLP policy definition and monitoring

Vendor Management

• Raising tickets on the Vendor portal

• Follow up on the vendor tickets, and providing support to the vendor as and when required

• Maintaining SLA of the Vendor tickets

• Reconciliation of SLA for the vendor ticket as per the agreed terms on monthly basis.

Compliance

• Good Knowledge on the IT security compliance ISO 27001 Standards

• Maintain compliance standard across all IT Infrastructure.

Qualifications:

• -Bachelor degree in engineering or computer science with Minimum 4 – 7 years of experience in technical design, cloud architecture and implementations. Should also have experience in IT security and compliance.

Other Requirements:

• Keen interest in learning technology

• A great team player and should be able to work across multiple groups / teams

• Should be able to work in a demanding environment

• Strong written and oral communication and interpersonal skills

• Must have a go-getter attitude

• High social responsibility & Integrity

• Compliance to policies, rules and regulations

• Belief in Teamwork & Effective leadership

• Good Vendor management skills

Skills & Competencies

Technical Skills

• Extensive experience endpoint configuration and trouble shooting.

• Exposure CCTV, UPS, Biometric configurations

• Mid-level skills with Linux and Windows Operating systems

• Good understanding on security solutions, like Endpoint DLP, EDR, Mail gateway solutions

• Hands on Experience in GSuite Management and trouble shooting

• Technology knowledge:
  ⮚ Gsuite
  ⮚ Mail DLP, Endpoint DLP, Mail gateway
  ⮚ Network concepts, Cisco Firewall

Soft Skills

• Good Analytical and problem solving skills

• Knowledge of the financial services domain will be an added advantage.

• Knowledge of the financial services domain will be an added advantage.

• Ability to collaborate with internal and external stakeholders for effective delivery of the tasks assigned

• Analytical and problem-solving skills

• Strong verbal and written communicator, able to speak with the business stakeholders and understand the requirements

• Well organized and consistently delivers on commitments

Competencies

• End user computing trouble shooting

• Knowledge on Gsuite, DLP, Mail gateway, Antivirus

• Completing task with in the stipulated SLA timeline

Behavioral Traits

• High social responsibility & Integrity

• Building relationships

• Belief in Teamwork & Effective leadership

• People-oriented and Goal-oriented

• Determination to succeed